Privacy Policy

This Privacy Policy describes how SikhoStore (referred to as "we", "us", or "our") collects, uses, stores and discloses personal information when you visit or make a purchase from sikhostore.online (the "Site"). By using the Site you agree to the practices described below.

1. Who we are

SikhoStore is an online business operating from India that sells digital products — source code, scripts, templates and related downloadable materials. We do not sell physical goods. All deliveries are made electronically via a secure download link in your account or by email.

For any privacy-related question, write to info@sikhostore.online.

2. Information we collect

We only collect information that is necessary to deliver our service:

• Account details — your name, email address and (optionally) mobile number, along with a securely hashed password. We never store passwords in plain text.
• Order details — the products you purchase, the price you paid, the date of purchase, and the transaction reference returned by the payment gateway.
• Technical information — IP address, browser type, device type and request logs needed to operate and secure the Site.
• Communication — anything you write to us via the contact form, support tickets or email.

We do not ask for or store any data we do not need to run the service — for example, we never collect your government IDs, biometric data, or precise location.

3. Payment data

Payments are processed entirely by RBI-licensed payment gateways — Razorpay, Cashfree and PhonePe. Your card number, CVV, UPI PIN, bank credentials and other sensitive payment instruments are submitted directly to the gateway and are never seen, transmitted or stored on our servers. We only receive a transaction reference id from the gateway, which we save against your order for reconciliation.

4. How we use your information

• To deliver the digital products you purchase and let you re-download them at any time.
• To send you transactional emails — order confirmations, account credentials, password resets, support replies.
• To respond to your support enquiries.
• To detect, prevent and address fraud, abuse or technical issues.
• To comply with applicable Indian law, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.

We do not use your data for unsolicited marketing, do not sell your data to anyone, and do not share it with advertisers.

5. Cookies

We use a small number of strictly-necessary cookies to keep you signed in, remember your cart, and maintain CSRF security tokens. We do not use third-party advertising cookies or cross-site tracking.

6. Data retention

Account records and order records are retained for as long as your account remains active and for a reasonable period thereafter to meet legal, accounting and audit obligations. Server logs are typically rotated within 30 days unless we have a specific reason (e.g. an open security investigation) to keep them longer.

7. Your rights

You can:

• Access and update your account details from your dashboard at any time.
• Request a copy of the personal data we hold about you.
• Request that we delete your account and personal data (we may retain anonymised order summaries needed for accounting).

To exercise any of these rights, email info@sikhostore.online from the address registered on your account.

8. Security

We use industry-standard measures to protect your data: passwords are hashed with bcrypt, all forms are CSRF-protected, sessions use HTTP-only cookies, and payment processing is handed off to certified gateways. However, no system on the Internet can be guaranteed 100% secure, and we cannot be held liable for breaches caused by factors outside our reasonable control (e.g. you sharing your password, a vulnerability in your own device or network).

9. Limitation of responsibility for downloaded content

Once a digital product has been delivered to you, you are solely responsible for how you use it, where you store it, and the consequences of running or distributing it. SikhoStore is not responsible for any direct, indirect, incidental or consequential damages that may arise from your use of the downloaded materials.

10. Third-party links

The Site may contain links to third-party websites (for example a Live Demo URL or a Google Drive link). We have no control over those sites and their privacy practices are governed by their own policies — please review them separately.

11. Changes

We may update this Privacy Policy from time to time. Any change will be reflected on this page along with the "Last updated" date at the top.

12. Contact

For any privacy-related question or request, please email info@sikhostore.online. We aim to respond within 48 working hours.